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MyCRM capability

Lead Management & Follow-ups

Capture enquiries from your team, website, WhatsApp, and extension workflows, then give every lead a clear owner and next action.

Lead status and source fieldsLead assignment and transferFollow-up queueCustomer history
What changes in daily work

Move from disconnected activity to a clear operating view.

Capture enquiries from your team, website, WhatsApp, and extension workflows, then give every lead a clear owner and next action.

Capture leads from multiple sources

Keep this part of the workflow visible to the right person, with the right next action.

Assign owners and transfer work when needed

Keep this part of the workflow visible to the right person, with the right next action.

Track due, overdue, and completed follow-ups

Keep this part of the workflow visible to the right person, with the right next action.

A connected operating flow

Built around how work actually moves.

From first step to review

One record. Clear ownership.

Each stage stays connected to customer context, team responsibility, and the next useful action.

01

Capture the enquiry

Keep the handoff and the outcome visible without relying on scattered conversations or spreadsheets.

02

Qualify with statuses and custom fields

Keep the handoff and the outcome visible without relying on scattered conversations or spreadsheets.

03

Assign the next action

Keep the handoff and the outcome visible without relying on scattered conversations or spreadsheets.

04

Review follow-ups and conversion

Keep the handoff and the outcome visible without relying on scattered conversations or spreadsheets.

The workflow in one view

See the work stay connected from start to finish.

Customer context, team ownership, and the next action remain visible in one focused flow.

Lead Management & Follow-ups workflow
Connected by design

The surrounding work stays close.

Use this capability as part of one company workspace rather than another disconnected tool.

Lead status and source fieldsLead assignment and transferFollow-up queueCustomer history
One workspaceLead, sale, payment, and operations data stays connected.
India readyGST, Indian currency, bank collections, and local workflows.
Built to adaptCompany controls, role access, plans, and configurable fields.